At Fleur De Flavor, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 30-day return policy, subject to the following terms:
To be eligible for a return:
The item must be unused, unworn, and in the same condition as received.
It must be in its original packaging with all tags attached.
Proof of purchase (receipt or order confirmation) is required.
The return request must be made within 30 days of receiving the item.
To initiate a return, please contact us at inquiries@fleurdeflavor.com. Returns sent without prior authorization will not be accepted.
For defective/damaged items or incorrect orders: Fleur De Flavor will provide a prepaid return shipping label.
For all other returns: The customer is responsible for return shipping costs, which are non-refundable.
We take quality seriously. Please inspect your order upon arrival and contact us within 48 hours if you receive:
A damaged or defective item
An incorrect product
To process your claim:
Send clear photos of the item and packaging.
We will assess the issue and determine if a replacement, refund, or store credit is applicable.
Items damaged due to misuse, neglect, or improper handling are not eligible for returns or refunds.
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care products (e.g., beauty or hygiene items)
Hazardous materials, flammable liquids, or gases
Sale items & gift cards
If you have questions about a specific product’s eligibility for return, please contact us before purchasing.
To exchange an item:
Initiate a return for the original product.
Once the return is approved, place a new order for the desired item.
Exchanges are subject to product availability. If the requested item is out of stock, a refund will be issued instead.
Refund Processing Time:
Once we receive and inspect your return, we will notify you of the approval or rejection.
If approved, the refund will be processed to your original payment method within 5-10 business days.
Bank Processing Times:
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
For return requests, refund inquiries, or any concerns, please contact us at:
📧 Email: inquiries@fleurdeflavor.com
Registered EIN: 87-1134105
We appreciate your business and are committed to providing a hassle-free return experience.
